Previously: Apple remote malfunctioning
, How do I escalate my AppleCare problem?
After 5 weeks at the repair shop, who tells me they were unable to recreate the problem, I've brought the Mac Mini back home. Within a day, after being on for a couple of hours, the problem came back. I moved the Mini at least 30cm away from any other objects for several days, but the problem kept reoccuring.
Then yesterday, I found a simply bizarre "solution": I cover up the IR receiver (the black square at the end of the DVD slot.) When I do this, the problem instantly disappears and the remote functions as normal. What baffles me is that it functions at all. How sensitive are IR receivers? To put it to the test, I tried wrapping the Mini completely in a thick blanket, and only after about 8 layers of wrapping does the remote stop working. I can hold a thick hardcover book right in front of the Mini, and the remote immediately behind it, and it still works. And any of these tricks cure the remote repeating problem. Right now, I'm using the Mini with a tiny strip of paper covering the IR receiver.
Besides a possible diagnosis, what I'd like to know is whether I should pursue the matter further with Apple. This is obviously not how a new computer is supposed to act, and as unobtrusive as the little strip of paper is, it's still not the designer minimalist look Apple (and I) intended. And if I'm going to pursue this further, where should I take it?