I'm disappointed with the service I'm getting from an Apple authorised repair centre. Where do I go from here?
A month ago on AskMeFi I described a problem with my Mac Mini
, 6 months old and still under warranty and AppleCare. As mumkin recommended on that thread, I took the Mac in for repair, especially as it was defeating the computer's main purpose of being a media centre.
I dropped the Mac off 3 weeks ago, with a video I took demonstrating the problem in action (using 2 different remotes and a clean install), and links to websites where 3 other Mac users describe the same problem (without reaching a resolution.)
The people at the repair shop keep telling me they are unable to recreate the problem. I admit it could be difficult: it usually only showed up after the Mac's been on for hours, and not every time. They say that until they can recreate it, they can't fix it. They are unmoved by the thought of me moaning about them, Mac servicing and Macs in general on the web.
Isn't it perhaps time for giving me some benefit of the doubt? It should be clear I'm not imagining the problem, nor doing without my media centre for laughs. If they can't find the problem, they can swap the machine for a new one. I'm just worried that this will drag on for weeks and weeks, I may never get it fixed, and my brand new Mac media centre will end up being a big waste of money. Or am I being unfair?