Can I get my data back? Or am I asking for a rainbow pony?
May 29, 2010 2:14 PM Subscribe
My 9 month old Macbook Pro flashed the gray screen of death. Is there any way to recover the data?
posted by ladypants to computers & internet (20 answers total) 7 users marked this as a favorite
Yesterday, while finishing a paper for school, my beloved Macbook Pro froze and I stared at the lovely spinning wheel of doom for a minute before shutting it down. When I attempted to start it back up, all that would come up was a gray screen with a file icon and a question mark. No good!
Fortunately I had an earlier draft of the paper saved as a google doc, and after a lot of frazzled running around I was able to finish the paper on a different computer. Whew!
The computer is under warranty, but the man at the Genius Bar said that apple may need to replace my hard drive, in which case I would not be able to retrieve my data, and they would keep my old hard drive.
I didn't think that apple could take my hard drive without offering data recovery. I realize it's my own fault for not backing up the hard drive, and I've learned my lesson, but is there any way to recover the data from my old drive? On a message board I read that Apple UK does offer data recovery - do they offer it in the US? Is there some kind of magic that the genius can do to recover my files?
I realize that I may come across as entitled, all "where's my free stuff?" But I'm totally shocked that my laptop could have such a massive failure within a year of purchase. I've never dropped it, spilled anything on it, opened it up, upgraded it or anything. I use it daily for school work, but it's my baby and I'm gentle with it. Sorry, I think I'm still in a state of shock, but I'm just surprised and upset that my data may be gone for good, when there was no indication that there was anything wrong with my hard drive. I purchased AppleCare, and have generally heard good things about Apple customer service. Perhaps I'm asking for a magical rainbow pony.