I want to be calm like Hanibal Lecter but my eye twitches
May 28, 2014 1:35 PM Subscribe
I work in an academic institution and on a daily basis I have to deal with various instances of fraud/misrepresentation, false documents and fake identities. These are not matters of academic integrity as they pertain more to academic and personal records. Part of my job is to maintain accurate records and confront the individuals in question with the evidence in an attempt to get the real story. This is where it gets fun.
posted by Karotz to Human Relations (12 answers total) 15 users marked this as a favorite
I consider myself professional and rational in explaining the evidence and the policies I need to follow, however as these conversations escalate in denial and the other individual gets confrontational or argumentative, I have a hard time hiding my frustration and maintaining my confident composure. I start showing signs of vulnerability (my voice starts quivering, hands shaking, cheeks flushing etc.) and I need some tips on how to deal with this so I can maintain control of the situation and handle the conversation in a calm, cool, composed manner.
What sort of self-talk or strategies can I apply to handle these type of situations? (fwiw: these conversations never get verbally or physically aggressive, as at that point I would call campus police).