Why doesn't my new phone like my gmail account?
March 25, 2012 6:16 PM Subscribe
Any ideas how to get a gmail account to synch on a new Razr 4g phone?
So I got a shiny new Razr (4g) today, but it doesn't want to synch to my gmail account. I even went into gmail on my home computer and changed my password so I was sure I knew it.
I either get an immediate "Your password and account do not match" OR up to 8 capchas in a row (as few as two, and up to 8), THEN the above message!
Any ideas what I can do to get my e-mail set up?
Thanks!
So I got a shiny new Razr (4g) today, but it doesn't want to synch to my gmail account. I even went into gmail on my home computer and changed my password so I was sure I knew it.
I either get an immediate "Your password and account do not match" OR up to 8 capchas in a row (as few as two, and up to 8), THEN the above message!
Any ideas what I can do to get my e-mail set up?
Thanks!
Response by poster: the gmail app, in order to set it up.
posted by dbmcd at 6:30 PM on March 25, 2012
posted by dbmcd at 6:30 PM on March 25, 2012
Best answer: It should "just work". However there have been some recent android gmail problems reported: http://www.phonesreview.co.uk/2012/03/23/gmail-problem-affecting-android-devices-fix-promised/
If I were you I'd call customer service to see if they could help.
posted by mmascolino at 6:52 PM on March 25, 2012 [1 favorite]
If I were you I'd call customer service to see if they could help.
posted by mmascolino at 6:52 PM on March 25, 2012 [1 favorite]
Is your phone signed in with your google account? Once that's done, all google services should sync from the first time you launch its associated app. I don't know how the razr does it, but all of the android phones I've had so far have had you go and sign in/set up your google account as the first thing you do when you power it up for the first time.
posted by Bonky Moon at 11:33 AM on March 26, 2012
posted by Bonky Moon at 11:33 AM on March 26, 2012
Response by poster: I found out something interesting - I'd signed up for Google's 'secondary' authentication/security, whereby they send a text code to my phone after every so many days (per computer) when I go to my Gmail account.
The guy on the phone was very good, and said "I don't know what's going on, but this is the third call today I've had about this."
Anyway, I had to go to a computer, sign on to Gmail, and disable the secondary security.
Then the phone worked fine!
I'd say it's not a bug, it's feature, looking for a benefit.
posted by dbmcd at 5:50 PM on April 1, 2012
The guy on the phone was very good, and said "I don't know what's going on, but this is the third call today I've had about this."
Anyway, I had to go to a computer, sign on to Gmail, and disable the secondary security.
Then the phone worked fine!
I'd say it's not a bug, it's feature, looking for a benefit.
posted by dbmcd at 5:50 PM on April 1, 2012
This thread is closed to new comments.
posted by sammyo at 6:29 PM on March 25, 2012