Help me add to my tech support skills.
October 27, 2007 9:43 AM Subscribe
What are the core tech support skills needed to work in a school district and how can I improve those skills this weekend?
posted by fenriq to Computers & Internet (5 answers total) 1 user marked this as a favorite
I'm interviewing with the local school district next week for a site computer tech support position the includes both computer support and instruction. It requires knowledge of both Macs and PCs (though the school I'd be working at is all Mac), networking, wireless, end user support and a whole bunch of other stuff. I have the Mac side covered without fear but I'm a bit rusty on the PC stuff. I will be practicing on my wife's PC to get some rust off but could use some additional help for sure.
I've read previous AskMe threads that touch on tech support skills but none have been explicitly what I need.
I'd love a site that can walk me through tutorials and expand my knowledge if possible. But really, I'd love any insights to help get me through the multiple layers of testing and interviewing.
The first written test is on Monday followed by a hands-on on Tuesday.