Getting Stuff Done Across Teams
August 18, 2014 6:35 AM Subscribe
What concrete steps can I take to drive change? Have you ever been charge with driving change with little authority involving people who may be more senior than you are? How can I define and solve problems across multiple teams in a chaotic environment?
posted by jasondigitized to Work & Money (9 answers total) 17 users marked this as a favorite
I have just accepted a role as Program Manager in a 1000 person software company. In my organization, this role has a lot of accountability but not a lot of authority. My main responsibility is to develop and drive cross departmental process / best practices / initiatives. What I am struggling with is the most effective way to get this done. Time and energy are at a premium with everyone. There are problems that people don't even realize exist. Simple things like roles and responsibilities are a mess. My boss is giving me 4 problems to solve and given me carte blanche to drive them forward.
As an example, between Product Management, Product Operations, and Engineering there is a lot of finger pointing as to who does what. It is my responsibility to carve out who does what and then get everyone to fall in line. I don't even have a list of roles and responsibilities to start with. Obviously this is a pretty thorny problem. I am starting from square one. This is one example of problems that have a lot of ambiguity, politics, and organizational dysfunction baked in. I am looking forward to the challenge but feel a little frozen on where to start.
Where should I start? Can you recommend any steps / books / articles / ideas on tackling cross departmental problems. I know I need to gather data / opinion. I know I need to sell the problem and sell potential solutions. I guess I just feel frozen on how exactly to do this when everyone is busy and chaos reigns supreme. How do I promote the pain of these problems and get traction on solving them? How do I do this the right way? Help me get stuff done with competing teams and competing interests.