April 20, 2012 8:33 AM Subscribe
How do I win friends and influence people when I don't know what they look like? My new job requires me to manage client projects remotely. Most of my time with clients is spent either in conference calls, one-on-one phone calls, or communicating through email and Basecamp. I usually have no idea what these people look like. As a project manager I need to keep the client moving towards the finish line by making decisions quickly and getting things done on time. My question is two fold: 1) How do I motivate and influence a team that works for another organization?, and 2) How do I best do this being remote? I am looking for techniques and tools that will help me be an effective, remote, 3rd party project manager. If it matters I work for a Software as a Service company. My clients are implementing our software on their websites. The client may or may not have a dedicated project manager. Help me drive things forward!