Collaborative Inbox, Email Ticketing Tracking
June 26, 2014 1:29 PM Subscribe
I'm helping a non-profit organization that gets dozens of inquiries a day distribute the workload among a number of volunteers (around 70). I wanted to use Google's Collaborative Inbox for this, as it allows multiple users to respond from the same email address, mark message status (complete, requires response, does not require response), and assign messages to a particular user. The crucial feature it lacks is automatic assignment to particular support volunteers based on keywords or email address received from (e.g. firstname.lastname@example.org goes into the same inbox as all the others, but is auto-assigned to the volunteer who specializes in metalworkers). What alternatives to Google Groups are there for this scenario? Free options are ideal, but we have a budget in the tens of dollars a month if required.