Changed ISP unable to send email with e-mail account of old ISP
February 7, 2013 7:35 PM Subscribe
I have a friend who has become totally reliant on an e-mail account, which was provided by an internet service provider which she has just left to go to a new ISP. She uses Outlook 2003 as her e-mail client program. Unfortunately, she is now finding that after moving to this new ISP that although she can receive e-mails absolutely fine, she cannot send e-mails.
posted by conrad101 to Computers & Internet (16 answers total) 2 users marked this as a favorite
Her old ISP was talktalk.net and she has become dependent on the e-mail account provided by this ISP. However, after connecting her computer to her new ISP's intenet connection, which is BT internet; it has become apparent that her e-mail client: Outlook 2003, can receive but not send e-mails.
The error message on attempting to send e-mails as shown by Outlook 2003 is:
"Send test email message: Outlook could not logon to the outgoing mail server (SMTP). The problem could be the server name, your server may require authentication, or your server may not support SSL. Verify authentication and SSL options under more settings."
I have tried changing the SMTP address in outlook 2003 with tools > email accounts > view or change e-mail accounts> change>
from: smtp.talktalk.net to btinternet.com, without any change in outcome.
Any suggestions as to what I should do next?