Why does my router/ISP hate my new laptop?
May 10, 2012 2:34 AM Subscribe
Why on earth is my laptop – and only my laptop – causing our ADSL modem/router to constantly disconnect and reconnect to our ISP?
I’m having some serious issues with a new laptop I purchased about
posted by Ted Maul to Computers & Internet (9 answers total)
I’m having some serious issues with a new laptop I purchased about three weeks ago. It’s a HP Pavilion dv6-6b51sa running Windows 7 64 bit. Ever since I got it, it’s been causing big problems with our home network.
We’re using a Netgear Dg834gv5 wireless router to connect to Virgin Media in the UK. And every time I connect to it with the new laptop, its connection to the ISP becomes very patchy. The “Internet” light flickers on and off, and rarely stays connected for more than about five minutes. It will then reconnect within a minute or two and start the whole cycle again. This effects everybody on the network, and occurs whether I connect via wifi or an Ethernet cable.
Frankly, I'm networking illiterate. And I have no idea what could be causing this problem. I've performed a factory reset on the laptop, so I'm pretty sure it's not related to any software I've installed.
Beyond this, I have no idea what to try. One thing I haven't managed to do yet is try it out on a different network. I'm going to try and get that done tomorrow. But I would be so very grateful if any technically-minded people could suggest something to try, maybe a starting point, so that I can try and get this problem fixed.
I'm otherwise very happy with the laptop and this is ruining my experience - and we're a house of heavy internet users, so I feel terrible for inflicting crappy up-and-down ADSL on my housemates just so I can enjoy any Internet access at all.
Please hope me!
Here's some other information that may be relevant: it seems our download speed has been throttled lately, with our download speeds maxing out at about 60kbps. This is probably due to the aforementioned heavy use. But despite the slow speeds, the connection is stable when my laptop isn't connected.
Also, I think there's a problem with our phone line. Our landline connects to the same socket as the ADSL router, and when we lift the handset there's no dial tone, it's completely non-functional. The same applies to any phone we plug in. We don't really use it for phone calls so that's not been a big issue for us.
If there's any other information that would help get this sorted, I'll be able to provide it in a few hours when I get home from work.
Thanks for taking the time to read this and for any help you can give. AskMetafilter is such an interesting and knowledgeable place and I feel bad for cluttering it up with my personal tech support issues, but I can't think of anywhere else that might be able to help me.