Help my coworker's husband read his email on his phone and computer.
April 30, 2012 11:24 AM Subscribe
My coworker's husband has an old Mindspring/Comcast email account which he checks on a PC at home. He set up his email account to download only new messages onto a device -- so if he accesses his email account from a phone, he then doesn't see any of these new emails the next time he uses his PC. I have been asked to fix this, and I'm not sure what type of settings he has set up. Do you have any ideas off the top of your head?
posted by melodykramer to Computers & Internet (9 answers total)
I asked my coworker to take photos of the PC settings with her phone, but just in case that doesn't pan out: Do you know how I could verbally walk them through this without actually seeing the settings?
Basically, the way she described it is: his email is set up to only download new messages and not all messages. So every time he accesses his email on his phone, all of the new emails download onto the phone -- and then he can't access them from his primary computer.
I'm guessing there's a relatively easy fix for this. The email is a Mindspring/Comcast account but I don't have any more details than that. Any help would be much appreciated.