Who owes me a box of cookies?
November 17, 2011 11:07 PM Subscribe
What can I do about a lost UPS package?
posted by queens86 to Law & Government (15 answers total)
On Monday, my boyfriend, who lives in NYC, shipped me a package of cookies from Momofuku Milk Bar. I live in Seattle. I believe the package had a value of around $20-30, and the shipping cost around $30.
On Wednesday, he told me to look at my front door for a package (it was supposed to be a surprise.) I went and looked; nothing. I asked my landlords, who live upstairs and sometimes get our packages, and they said nothing had come. I searched all around the house and checked my neighbors' houses and across the street; nothing turned up.
My boyfriend called UPS, who told him they would contact the driver today and see where he had left it. They didn't contact the driver (or maybe the driver didn't get back to them, not sure which) so now they are saying they'll contact him tomorrow. UPS is denying responsibility for the lost package.
Momofuku is also denying responsibility (my boyfriend called them as well). Given that neither party appears to want to take responsibility, how can he get his money back for a package which was never delivered and/or delivered to the wrong address, through no fault of our own? This seems quite unjust to me, as it's not my fault nor his that the package was not placed where UPS claimed it to be placed.
Who is responsible here and how do we get our just desserts (pun intended)?