Yet Another Empty Box for Christmas
January 4, 2008 11:11 AM Subscribe
What more can I do to maximize my chances of recompense with regards to an eee pc stolen during shipment from Newegg via UPS?
posted by Skwirl to law & government (17 answers total) 1 user marked this as a favorite
So, I was eagerly awaiting my first major electronics purchase in four years, a shiny galaxy black eee pc 4G 701. According to UPS it shipped on 12/27 and the clearly tampered and more or less empty box arrived yesterday. Grumble. Grumble.
I wasn't the person who signed for it and I haven't talked to that person yet, but my dad saw the delivery and did notice that the box looked askew at the time of delivery. When I retrieved the box, the tape was removed, but haphazardly put back, the box was waaaay lighter than the 5 lbs. listed on the tracking label and all the box contained was packaging paper and an empty eee pc box. To top it off, the package arrived significantly after business hours to an office address. Sheesh.
I immediately called UPS and sent an email to Newegg. The UPS person I talked to said that I would be contacted by an inspector today. I haven't heard back from UPS or Newegg yet today.
If the contents were stolen while it was in UPS's possession, are they likely to refund the value? What more can I do to get this resolved quickly? Should I file a police report through my city PD? Contact the BBB? I paid for the purchase with my VISA Platinum card, which has fraud protection, but I don't think it has purchase or theft protection. I recently signed up for USAA Renter's Insurance, which I figure is the worst case scenario. What steps do I need to do to get that rolling, or should I wait until I hear more from UPS and Newegg? Should I contact Asus?
I'm no Veronica Mars, but Newegg shipped my eee pc from La Puente, CA and a brickload of the eee pcs on eBay right now are shipping from right next door in Walnut, CA. I suppose somebody could just be getting a good deal on shipping by picking them up directly?
I know I'm drawing at straws, but this purchase is a majority chunk of a month's income for me, which means I've got more time than money to work the problem.