Well that shouldn't happen...
November 17, 2011 11:09 PM Subscribe
Help me fix an infected PC and prevent it from getting reinfected?
posted by fishmasta to Computers & Internet (5 answers total) 3 users marked this as a favorite
I'll be heading home for Thanksgiving next week and as usual I'm the "computer guy" there to fix everything. After talking to my mom and hearing about the problems she's had (not seeing her computer at all, of course) it sounds like she's got something nasty on her Vista machine and I want to do what I can to help fix it while I'm back. From everything she's told me, I'm thinking the best course of action is just formatting and starting from scratch, which I'm happy to do, but the only issue is her few files that she doesn't want to lose (mostly Word docs, etc.; not a lot of data, but she's never kept a clean backup of anything). She wants to transfer those files to an external so we can copy them back, but I'm worried about the potential risk of reinfecting her computer by transferring anything over. Is this a serious concern or should I just be worried about system files? I'll admit that I mostly work with Macs these days and haven't been very familiar with Windows in a decade, but I've just heard enough horror stories that I don't want to expose her to any unnecessary risk if I can help it. Any advice is appreciated.