eBay buyer wants to return item - should I?
June 10, 2011 10:34 AM Subscribe
Can a (ebay) buyer return a laptop to me that they claim is faulty, and they may have carried out an attempted repair themselves?
posted by anonaccount to Shopping (10 answers total)
Here's the story...
I sold my iBook G4 on ebay a week ago. The buyer received it, and claimed that the HDD was dead. I had tested it before posting and it was fine.
First they asked for a refund as they didn't want to buy and fit a new HDD.
I asked them to attempt reinstalling the OS.
They replied saying it didnt work - but they were appy to keep the laptop and attempt a repair/fit a new HDD.
Then I get another email a day later saying they had changed their mind again, and now want a full refund.
As they stated they were going to attempt a repair am I within my rights to refuse a refund as they may have opened it up and messed things up?