Ebay item broken in shipping, who is responsible?
February 12, 2007 7:00 AM Subscribe
I bought a stereo component off ebay, and it arrived broken. Thankfully, when I made the purchase, in the shipping options, I opted to include shipping insurance (vis USPS).
posted by Gamblor to shopping (8 answers total) 1 user marked this as a favorite
I've already opened a dispute with PayPal, but we're at an impass: I say, "I'm not accepting broken merchandise, with the hope that the Post Office will pay me back at some point in the future." The seller says, "It was working when I sent it to you, and you wanted shipping insurance, so now it's your problem."
My issue is that shipping insurance isn't a guarantee of repayment. He packed the item, he shipped the item, but should I be the one to file the claim? I purchased a stereo component, not a bureaucratic errand. And I'm giving the seller the benefit of the doubt, but for all I know, he sold an already broken piece of equipment.
Has anyone had any experience with this kind of situation? Which party is responsible for filing the insurance claim when an item is damaged in shipping?