Ebay filter: How to get my refund before declaring my case resolved?
February 2, 2014 7:02 PM Subscribe
I bought an item on ebay, and didn't receive it. Tracking shows it was returned to sender about 10 days after shipment, from a post office in my state, but about 100 miles away. I followed the ebay instructions for what to do when a purchase was not received, contacting the seller by opening a case. Seller agreed to just give me a refund rather than re shipping. Now they say I need to declare the case resolved before they're able to issue the refund. This can't be right, can it?
posted by Kriesa to Shopping (9 answers total) 1 user marked this as a favorite
Everything's been courteous, and I don't think it's a scam or anything (purchase is less than ten bucks, so I'm not super stressed about it, either). I think it's just some complication with the ebay / Paypal process, combined with a seller and buyer who have no experience with refunds.
Can someone walk me through how the seller can issue the refund before I close the case, so I can pass that information along instead of just refusing?
Or, if the seller is right and I'm supposed to close the case first, can you explain how that's not backwards?