Hey, listen... You gonna buy that?
May 28, 2011 6:43 PM Subscribe
What's a professional way to let a customer (or even a potential customer) know that they're taking advantage of your kindness with their assumption that "try before you buy" is a given?
posted by iLoveTheRain to Work & Money (10 answers total) 5 users marked this as a favorite
I'm a freelance designer that specifically markets wares on websites like Etsy and Artfire. Every now and then I'll get a customer who wants to see a sample proof of what one of my pre-made designs would look like with their shop name and tag-line prior to purchasing said pre-made design. I usually don't mind doing the edits and sending them a watermarked proof, but lately I've had a slew of customers who don't understand that they need to purchase the design in order to customize it beyond the initial proof, and now my desire to be, you know, accommodating, has been backfiring. I'd honestly rather lose the customer sometimes than make the sale because the situation is not under my control anymore.
What should be my policy on this from the get-go, and if I get myself into this situation again, what's a nice but professional and assertive way to gently push these customers back and let them know that a purchase is necessary prior to full customizations? The latest customer I've been working with inadvertently got me to do five different iterations of one design and she still hasn't purchased anything and I just feel stupid about it. This is really a personality flaw on my end and I gotta nip it in the bud because it's costing me money and resources.