Disagreeing with a Client: Graphic Designer Filter
September 17, 2012 8:09 AM Subscribe
What's the best protocol to follow as a freelance graphic designer if a client requests something not possible or a graphic element that will ruin the overall composition of a given piece?
One of my clients has asked for something to be added to an infographic I've designed that after a few tries is not easily rendered and is ultimately detracting from the design overall. I am about to email off the proofs for this latest round of work and I am thinking of saying something like, "I know you were interested in having X be a part of Y. After a few rounds of designing, I've determined that X reduces the impact of Y and am concerned about readability and clarity. What other ways could we incorporate X into this phase of the project?"
Is this an appropriate way to push back? I feel very strongly that for us to continue to include this "off" element would be to create a very muddy infographic, but I don't want to offend this client (one I have a close relationship with in general). Any guidance on professionalism will be much appreciated.