What did you write to get your interim purchases reimbursed from the airline that delayed your bag for several days away from home?
January 10, 2011 7:27 AM Subscribe
What did you write to get your interim purchases reimbursed from the airline that delayed your bag for several days away from home? And how long did you wait and what was the response?
posted by talljamal to travel & transportation (7 answers total) 1 user marked this as a favorite
I'm drafting my letter to US Airways and wanted to hear your experiences with how you approached writing the letter. Harsh and forceful, writing about how much they screwed up while denouncing the overseas call center that has no clue? Or polite and calm, kindly explaining the frustration and reason for the letter, but maybe sounding too easy going to get their attention. Also, any rules that caught you out, or you used to back your claims. I've read a lot of guidelines online already (e.g.: http://airconsumer.ost.dot.gov/publications/flyrights.htm#baggage
, etc.), now looking for personal experience from the mefi-hive. Thanks all!