Do companies "forget" discounts on purpose?
July 27, 2010 4:04 PM Subscribe
Do phone companies, and other companies, "forget" on purpose to give you a promised discount? And is this legal?
posted by escabeche to Work & Money (17 answers total) 2 users marked this as a favorite
I recently started service with a phone company that rhymes with "Hey, D&D." Since I was getting a bundle of cable, internet, and phone, I got $15 off the first 12 months of service. But when the first bill arrived, the discount wasn't there. I called to inquire and after being on hold for a while the customer service agent cheerfully applied the discount to my bill.
My question -- especially for people who have worked in the communication industry -- is it standard practice for companies of his kind to "forget" to include everyone's discount, and then end up discounting the rate only for the people who notice the discrepancy, bother to call, and are willing to wait on hold? Would this even be illegal?