How do we make our PBX grow with our company?
February 1, 2012 12:41 PM Subscribe
Where should I look and what should I look at for replacing our old Norstar/Meridian PBX? Should we replace the hardware or switch to a hosted solution?
posted by MrBobaFett to Technology (15 answers total)
Our current phone setup is running off a T1 that we will likely be dumping in a year. The T1 was serving as both our phone and internet but was not cutting it anymore for our data needs but we have a contract so we are stuck with it for a while.
Recently we got a Comcast Business cable modem installed. So we moved our data network over to that while leaving the voice on the T1 since we are paying for it anyway.
Current setup is a Norstar/Meridian PBX with Norstar phones on the desks. Currently we have 19 extensions, 5 incoming lines for voice and one for fax.
Our small company is growing and splitting into two divisions. My boss would like to have two different number for the two divisions, but they would ring in at the same front desk. So the receptionist would need to be able to see which number is ringing in, also if it could hunt to the proper extensions if the auto attendant is on. We would need voice mailboxes and also we have a large warehouse that we need to be able to use the intercom system for paging people in the warehouse.
Should we just be getting phone service thru Comcast? Or can I leave it as a data plan and use some other form of VoIP? Telephony is not an area I have much experience in, but it has fallen to me to investigate this.
Also I would love to just call in a good, reliable company that deals with many different voice communication solutions and can come in and consult with us, I just don't know who that might be. We are just north of Chicago. (The guy who helped us with our original phone system is no longer available.)