I upgraded my cell phone (ATT) and now people can't leave me voicemails.
April 25, 2009 9:22 PM Subscribe
I'm an ATT Wireless customer and I just upgraded my phone (to Samsung Eternity). Everything works fine, except that people can't leave me voicemails.
posted by mahamandarava to Technology (8 answers total) 1 user marked this as a favorite
If my number is called and not answered, the caller just gets a recorded voice saying that "the customer is unavailable" or words to that effect, and no voicemail. However, if I press down 1 on my new phone, I can get into my voicemail system just fine and access my old saved voicemails. The ATT website says to access voicemail and follow the prompts to set up the voicemail, but I don't get any prompts to set up voicemail - just my old messages - so I can only imagine my voicemail is already set up from the last phone. I know this is an ATT customer service issue, but it's Saturday evening here and customer service is closed until Monday morning, and I want to receive voicemails now! Anyone out there have any idea how to get this working, or will I just have to wait it out until Monday?