Ported from AT&T to VZW, having problems
December 2, 2011 8:52 AM Subscribe
Major weird issues porting lines (iPhone to iPhone) from AT&T to Verizon. Please halp!
posted by radioamy to technology (6 answers total)
I manage my company's wireless accounts (we are in the US). We had existing corporate accounts on both AT&T and Verizon. We had seven lines on AT&T, all with iPhones, and we just ported those numbers to Verizon and got 16GB iPhone 4S for each. The phones arrived yesterday, and three users activated theirs last night. All are having very weird problems:
- Address book transferred just fine, but names aren’t showing up on caller ID (User 1 & User 2)
- “Favorite contacts” only showing numbers not names (User 1 & User 2)
- Favorites and photos didn’t transfer (User 3)
- Some calls will not go through – get a weird automated “number doesn’t exist” message, sometimes in English, sometimes in Spanish (User 1 and User 2).
Users 1 and 2 had 4's before, and User 3 had a 4S.
Does anyone have any ideas on what is the cause of the problem and how to fix? Tried power cycling.