Adobe Genuine Software annoyance
August 10, 2019 6:13 PM   Subscribe

I upgraded to Mojave Mac 10.14.5, which has mostly sucked since I installed it and led to a series of hassles. Because of this my old Photoshop wouldn't work and I recently started paying for a subscription for Photoshop CC. Suddenly after two months they're hitting me with these pop up windows saying I'm not using Adobe Genuine Software. But I bought and received the download from the Adobe site. It's definitely authentic. Could this be because I have a 10 yr old cracked version of Illustrator still installed? I used cracked versions of Photoshop for 20 years with no problems and now I start paying and run into one slowdown after another. Thanks for any help.
posted by Liquidwolf to Computers & Internet (8 answers total)
 
Um, yeah, it’s probably because you’re using pirated Illustrator. The cloud software checks the validity of your licenses.
posted by Autumnheart at 6:33 PM on August 10


Could this be because I have a 10 yr old cracked version of Illustrator still installed?

Yeah, probably. Does it even still run in Mojave?

I would recommend that you remove every scrap of Adobe software from your Mac with Adobe's Creative Cloud Cleaner Tool (assuming, of course, that you have a good backup, that you have serials/credentials readily available for the software you legitimately own, aren't on a work deadline, etc etc!) and then reinstall a fresh copy of the latest CC.

You can ignore the instructions to manually uninstall Adobe apps (steps 2-4 in the Mac section) and just let the Cleaner tool do it—the tool is an order of magnitude faster than the built-in uninstallers and it also does a better job of removing prefs/caches/junk anyway. I've never understood why they make users jump through that hoop.

There are probably more granular things you could try but in my experience it's generally easier and quicker to just nuke and pave when there are multiple generations of Adobe apps intermingling.
posted by bcwinters at 6:39 PM on August 10 [1 favorite]


Also if you intend to upgrade to Catalina, definitely check to see if your old version of Illustrator is 64-bit or not. If not, it won't run on macOS after Mojave.
posted by theory at 9:08 PM on August 10


Yeah, probably. Does it even still run in Mojave?

Yeah surprisingly it still works with Mojave even though my previous Photoshop version from around the same era would not.



I would recommend that you remove every scrap of Adobe software from your Mac with Adobe's Creative Cloud Cleaner Tool (assuming, of course, that you have a good backup, that you have serials/credentials readily available for the software you legitimately own, aren't on a work deadline, etc etc!) and then reinstall a fresh copy of the latest CC.


The only Adobe software I use is this new Photoshop CC and my now problematic old Illustrator. So now I have to ditch the old Illustrator and start paying monthly for it. And I can't just outright buy them- I have to pay $40 a month for both programs indefinitely. That's not reasonable.

Seems like if I'd just found a decent cracked version of the latest Photoshop I could have installed that and I never would have shown up on the Adobe radar. Oh the irony.
posted by Liquidwolf at 6:07 AM on August 11


You might want to try Inkscape or Affinity Designer as a substitute for Illustrator.
posted by jonathanhughes at 9:07 AM on August 11 [1 favorite]


I mean if you really object, I'd cancel the CC subscription and drop a couple of months worth of subscription fees to get Affinity Photo and Designer, which gets you 95+% of the functionality for a one-time fee.

(although be aware that CC subscriptions tend to be "yearly, paid monthly" rather than "monthly, paid monthly" and if you cancel before the year is up they'll charge you a hefty cancellation fee)
posted by parm at 10:59 AM on August 11


Thanks jonathanhughes and parm. I haven't tried Affinity but Im considering it now. If I were to keep my Photoshop CC subscription but buy Affinity Design as a replacement for Illustrator would they be compatible? I mean could I make something in Affinity Design and import it to Photoshop? Maybe I'll just eventually drop Photoshop and replace it with Affinity Photo but I think I have to stay with Photoshop CC for a year like you said.
posted by Liquidwolf at 12:35 PM on August 11


Nevermind, I got my answer by investigating the Affinity site. Thanks
posted by Liquidwolf at 1:01 PM on August 11


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