Help me get my PS3 back on the Playstation Network

September 15, 2011 12:58 PM

I lost the password for my Playstation Network account, and no longer have access to the associated email address. How do I get my PS3 back online?

I had a Playstation Network account for my PS3. I do not remember the password I had for it, so I had my password reset. Unfortunately the password reset was sent to an old, old Earthlink email address that I decommissioned years ago. Now I cannot get my PS3 back online.

I tried creating a new PSN ID, but it looks like the PSN is still down and the Playstation Forums are down too so I can't ask a question there.

Does anyone have any idea how I can get my PS3 back online?

posted by slogger to Computers & Internet (3 answers total)

Best answer: You should be able to create a new PSN ID from the PS3 itself, rather than from the website. I did this for a guest account on my PS3 (something for the nephews to use when they come over and want to play Battlefield 1943). The password reset was refusing to work on the previous guest account.

Of course, there was nothing in that account I cared about -- if you've got purchases and downloads tied to the account you're trying to recover, then your best bet might be to call Sony support.
posted by McCoy Pauley at 1:06 PM on September 15, 2011

Best answer: Everyone I've read about who has had this problem has had to call Sony support to speak to a rep:

800-345-SONY (7669)
Mon- Sat 6:00AM - 8:00PM Pacific / Sun 7:00AM - 6:30PM Pacific

You should have your console ID number and the e-mail address that you used to sign up for PSN to give to the rep (it's ok that you can't access that e-mail anymore; they just need to know what it was).
posted by longdaysjourney at 1:08 PM on September 15, 2011

Response by poster: This is exactly the type of info I was looking for and unable to find on the Playstation site. Thanks!
posted by slogger at 1:53 PM on September 15, 2011