MoveableType Help
February 3, 2005 9:46 PM   Subscribe

My MT 3.15 is very broken, it seems, and the support forums have not been helpful... yet. I'm under the gun to get a fix, so I'll throw this probelm out there. I'm a novice at hardcore under-the-hood programming and database debugging, so I'm willing to pay for a pro to have a look at it. Where in the world do I go to get such help? [+]

Here's the error I get when trying to post/rebuild:

Can't use an undefined value as a SCALAR reference at lib/MT/Template/ line 2204

Use of uninitialized value in list assignment at lib/MT/ObjectDriver/ line 155.
Use of uninitialized value in null operation at lib/MT/ObjectDriver/ line 175.
Use of uninitialized value in substr at lib/MT/ line 49.

And here's what lingers at the bottom of a few pages:

Use of uninitialized value in hash element at lib/MT/ line 128. (repeated 5 times)

This just showed up today after a normal day of posting and rebuilds. I've used the 'repair' function on MYSQL databases, re-uploaded lib and extlib, and nothing seems to give. My email's in my profile if any of you want to jump in and take a challenge. Thanks in advance!
posted by moonbird to Computers & Internet (8 answers total)
It might help if you could open up those files, find those lines referenced in the error message and paste them here too.
posted by pwb503 at 9:53 PM on February 3, 2005

Oh, and there's this too when trying to rebuild:

Use of uninitialized value in hash element at lib/MT/ line 128. (five times)

pwb503: I'll try to post that soon, but I don't have any software to count those lines.
posted by moonbird at 10:07 PM on February 3, 2005

If you're a paid user of the software you are entitled to free ticket-based email support. Or, since you said you're willing to pay, you could avail yourself of the fancy tech support available from the Movable Type team--scroll down to "Advanced Support Services" on this page.

In my experience, though, the people on the MT boards are REALLY helpful and it's just a matter of time before someone there figures out what's up. Good luck!
posted by bcwinters at 10:13 PM on February 3, 2005

if you are running windows, you can open a file in notepad and use control+g to get to a line number (presuming that MT uses the proper line terminators). I'll poke around my MT install when I get a chance. In the meantime, go get a copy of UltraEdit. It's a terrific editor and my weapon of choice.
posted by tumble at 10:15 PM on February 3, 2005

thanks tumble and bcwinters. in the mt sore, all they seem to be shwagging are different mt licenses, but no support. perhaps i'm too tired/buzzed to see it. anyway, i'm grateful for your help (i'm a sappy drunk).
posted by moonbird at 10:32 PM on February 3, 2005

in the "Your Account" page of the MT site, you should be able to log in and go to the Help Ticket link on the side of your account. If you don't see that there, or you still have a problem, email me (anil at sixapart dot com) or drop a line in our contact form and I'll make sure you get taken care of.

Our support team's great, I'm sorry you haven't been able to get in touch with them!
posted by anildash at 1:40 AM on February 4, 2005

On MT's Personal Support Page it says the following:

To access Advanced Support Services, log in to Your Account, choose the link at the bottom of the main page to "purchase additional products and services". This link takes you to the store page, where you can purchase an available service.

Your purchase will create a ticket in our help desk system, which we will respond to with an outline of the information we require to proceed.

If you're using *nix, vi and emacs, heck, even pico tells you what line you're on if you know how to ask. If you're on windows and need a decent lightweight text editor, try textpad. Small download, lots of features, and you can jump to lines by 'search -> go to' and typing the line number.

On preview: wat anildash said about support.
posted by cactus at 2:27 AM on February 4, 2005

And, in the event you need to reinstall, I would recommend you export your entries if you can.
posted by deliriouscool at 9:19 AM on February 4, 2005

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