How to prevent Outlook 2007 & Live Messenger from resetting username and password?

May 10, 2009 1:07 AM

Hi this problem occurs on my wife's PC where her Outlook 2007 (Gmail) & Live Messenger (Version 2009) password settings occasionally get 'reset'. It happens maybe once a month. How do I prevent this from happening?

My wife saves her username and passwords to Outlook and Live Messenger so that she doesn't have to type them each time she turns on her PC. Normally when she opens up Outlook, it will start downloading emails. Same as Live Messenger. When she opens the program, it just logins automatically.

But on rare occasion when she turned on her PC, her username and password is no longer 'saved' - Live Messenger. As for Outlook, her passwords are gone, meaning she has to type them in again. Both problems happen at the same time.

I just want to know what could be causing Outlook to forget the 'passwords' and Live Messenger to completely delete her login info (both username and password). I have tried scanning her PC for viruses using Kaspersky online scan and Malwarebytes Anti-Malware, but didn't pick up anything. Her PC is currently running a live subscription of Norton Internet Security 2009.


PC details:
Microsoft Windows Vista SP1
Intel Core 2 Duo E6300
4gb RAM

posted by thomasck to Computers & Internet (1 answer total)

Best answer: This might help for the Outlook part. Don't know if would have anything to do with Live Messenger though.
posted by gfrobe at 9:13 AM on May 10, 2009