My NY state tax return was rejected because of the company who filed it. Now what?
April 27, 2008 6:38 PM Subscribe
I think that the online tax service I used has messed up the New York State taxes for *anyone* who filed from New York City or Yonkers. Now what do I do? (sorry, long)
posted by unknowncommand to Law & Government (8 answers total) 2 users marked this as a favorite
I paid my federal taxes with free file, using one of the tax services linked from the IRS' page. Of course, I was too lazy to mail in my New York State return (IT-201), so I paid the company $12 to file it. A few days after submitting the return, their site said that it was rejected. There was no error code indicating what I should fix, and everything looked fine, so I just resubmitted. A week later, I checked back and saw that it was rejected again, with an error code of 0130. According to the NY State website, this means that the local taxes on my W-2 form did not match those on my IT-201.
So, I went over their online IT-201, and sure enough, there was no place to enter any information about local taxes (NYC and Yonkers are the only parts of the state that pay local taxes). I emailed the company to point out that their service would cause all state tax returns filed from NYC and Yonkers to be rejected, and their response was, "We were not able to support certain parts of some forms this season." So, of course, they offered me my $12 back. At which point, my head exploded.
Okay, seriously, am I insane? Is this not a big deal? Shouldn't it be on the news or something? It seems to me that this will fuck over at least a few other people.
1. I called the NY State tax office, and the woman actually got really panicky, but told me to call the IRS and the Better Business Bureau.
2. I called the IRS, but they didn't care because it is a state thing. I pointed out that they were verifying the accuracy of the company's services by listing it on their site, and they directed me to complain to the company who approves the free file businesses. That company wants a really complicated complaint, which I will do, except that it seems kind of small potatoes.
3. I have not yet called the BBB, because surely SURELY this is a huge deal and some government agency should deal with it.
Should I call the state tax people again? Or the BBB? Or what?