Stolen ibook saga continues...

July 21, 2007 6:47 PM

Stolen ibook, email from Apple about recent call to Apple Support...think I have a chance?

So back in November my laptop was stolen.

Here is a recap including the original post and my follow up.

In short, lastfm gave me the IP address, my investigator was on vacation, no one else would help, everything fell by the wayside and I gave up.

A few minutes ago I get an email from Apple asking me to do a short survey about my recent call to Apple Support. Um, what?

I'm sure this is a pipe dream, but what do you think my chances are of Apple having any record of this call (ie phone number) and willing to give it up?

Should I contact Apple? Should I contact the police officer originally assigned to the case? Should I just give up on ever having a computer again?

Thanks guys.

posted by thisisnotkatrina to Computers & Internet (7 answers total)

I'm sure if you already have a case number with your serial number, Apple would cooperate. Why wouldn't they? I think you should at least persue the lead.
posted by Devils Rancher at 6:55 PM on July 21, 2007

You should definately call Apple and plead your case. You might be routed to a few different departments but I am sure you will hit pay dirt, they must have a record that you indeed did purchase the computer. The tough part is what they can give you in regards to you has your computer. It appears, seeing how they sent the email to you, that the person that stole the computer used your information to initiate the call. Let us know how it goes.
posted by bkeene12 at 8:23 PM on July 21, 2007

(don't assume that the person who made the call to apple support is the thief; the computer may very well have been sold to unsuspecting person by now)
posted by dorian at 8:30 PM on July 21, 2007

Dorian ... just because it was sold to a 3rd party does not change the fact that it is stolen property and legally recoverable. And the 3rd party may have bought it from the thief ... J
posted by jannw at 5:08 AM on July 22, 2007

Call Apple's Executive Customer service immediately. In other words, call the Apple switchboard and ask for the might Jobs. You won't get him. But you'll be routed to people who can move mountains internally.
posted by rbs at 10:24 AM on July 22, 2007

(that should have been mighty, not might)
posted by rbs at 10:27 AM on July 22, 2007

Try this out, via consumerist.

Good luck with getting that laptop back!!
posted by hannahq at 12:05 PM on July 22, 2007