When trying to get a Macbook repaired, how is the BEST WAY to make a stink without being an asshole?
I read this one
and this one
but still not quite there.
At the beginning of October, my macbook took to shutting itself off when unplugged from the wall. I've had it for 2 years sans problems. Called Applecare, they said to take it in. No problem.
They replaced my battery and charger ("just in case") but figured it was probably the logic board. So they sent it in.
Got it back 4 days later. Now it was locking up every time I tried to do more than one thing at a time. Back to the store. They reinstalled the OS, tried to run everything at once, said they could not get the problem to repeat. Ok, awesome.
Then when the lappy went to sleep, would not wake up. At this point I'm leaving for a trip, so it will get shut off and I'll deal in 4 days, which brings us to...
Monday, booted up, no problem. Used for an hour and then (what I now know as) KERNEL PANIC! Called Applecare (again), she ran me through an update. We sat there for 20 minutes and no Kernel panic! Got a case number. Said to call back if it happened again...which it did just as the computer was supposed to reboot itself.
I called AGAIN and the usless tech who answered said it was SUPPOSED to happen (rebooting). She didn't seem to understand it was hollering about rebooting in 5 languages and not just doing it itself. "FINE," I said. "I'll reboot and see what happens."
Which led me to calling AC again 20 minutes later when the whole works locked up again. I left it like that and trotted BACK to the Apple store. Where a Genius bar tech was able to make the laptop Kernel panic again, and sent it in to have the logic board replaced AGAIN.
I am lacking in faith that this will fix the problem once and for all when I get the computer back this week. How can I get them to finally fix it or just replace the computer. It is 2 years old and the applecare ends next year. I have saved ALL paperwork/correspondence.
TL:DR - My Macbook is in the shop for the third time this month. What should I do if this doesn't repair the problem once and for all?
Thanks in advance.