What software do I need to troubleshoot Grandma's PC?
March 13, 2007 4:46 PM Subscribe
I'm going to visit my grandparents, who want me to look at their slow-running PC. What software should I bring with me?
posted by desjardins to computers & internet (23 answers total) 14 users marked this as a favorite
Here's what I know about the PC: It's a low-end Dell from 2003, running Windows XP, and they're complaining that it "moves slowly." They can't give me many further details, like how much RAM it has. They're on dial-up, but since they've never had cable/DSL with which to compare it, I don't think they're complaining about the Internet speed. I also know that they run Norton, and I've heard horror stories about those products grinding RAM to a halt. However, I can't imagine what else would be that memory-intensive. All they do with the PC is type emails and letters.
I'm bringing my 6 gb USB drive and my XP laptop. I'm no tech wizard, but I can feel my way around. I'd like to know what programs I should run to help diagnose their problem, and since they're on dial-up, I'd like to download them before my trip. Any additional insight would be appreciated.