How can I uninstall AVG 8 antivirus software, when normal uninstall doesn't work?
August 22, 2008 10:34 AM Subscribe
Botched AVG 8 install on Windows XP machine, now setup program (uninstall/repair/install) hangs. The partial install is causing problems. How can we get AVG off the machine when normal uninstall won't work
? Details inside on the many things we've tried.
posted by LobsterMitten to Computers & Internet (16 answers total) 1 user marked this as a favorite
Been working with AVG help forum, but they don't seem to be addressing the specific problems I'm having.
The machine is running XP with SP2, have ZoneAlarm firewall and AdAware running.
What happened with the original installation (and subsequent attempts using the setup program):
After going through the initial menu choices, the program attempts to create or back up a bunch of files. When it gets to setup.cfg, updatecomps.cfg, or avgmwdef_us.mht (depending on the situation), the setup program stops responding, and then the computer then stops responding to the mouse or keyboard.
The Email Scanner portion of AVG8 never installs, and the anti-virus scans never complete successfully.
What we have tried unsuccessfully:
I've cleaned up the registry, checked permissions, checked for file or system errors, tried running the setup program under various conditions including turning ZA firewall and AdAware off.
It's worth noting that for a time, the setup program would finish, but fail, giving me the message "Action failed for file _AVG7_avg7rsxp.sys". I haven't been able to replicate this for a couple days, though.
Ran Revo uninstaller, but since it runs the same AVG setup program, ran into the same problem.