Cracked iBook hinge covered under warranty?
December 11, 2006 4:21 PM Subscribe
One of my G4 iBook's hinges has a crack and it's spreading. Should I be worried? Is there likely to be any hassle getting it fixed under warranty?
posted by mce to Computers & Internet (3 answers total)
This laptop is a warranty replacement for an old G3 that had the unfortunate logic board of death. I've had it for 8 months. In sept it spent a month waiting for a new hdd.
I am not amused.
When I got the laptop back again one of the hinges looked to have a scratch on it. I hadn't noticed it before but I ddin't really check it all that well before relinquishing it for what should have been a 4-5 working day repair. The 'Authorized Repair Depot' certainly hasn't earned a lot of respect in this case.
Forward 2.5 months and the scratch seems to have become a crack.... and it's been joined by a sibling. Windshield style. Unlike a windshield, though, I really can't think of any event that might have precipitated them.
As I'm currently budgeting for a macbook in January I'd like this G4 to remain in fairly salable condition. It'd be nice to get the hinge replaced. I'm not keen on doing it at my own expense. The hinge thing doesn't seem to be a known problem and doesn't seem to be related to the flicker effect.
Am I likely to be met with complaints of abuse or out right refusal for warranty repair? In the past I've found that apple will generally be pretty reasonable about such things..... if I'm prepared to go straight to apple, facts and figures and invoices in hand and argue rather more forcefully than I'm comfortable.