Help me contact someone from Amazon (UK) who can actually help me
May 18, 2018 5:49 AM Subscribe
What I really want is a phone number for Amazon customer services in the UK/Ireland of sufficient seniority to sort this out. Thank you!
I have an on-going problem with someone using my email address in Amazon's message centre system to spam sellers. The emails do not come from my account and do not show in message centre.
I have repeatedly had chats and phone conversations with the standard CS people. They are driving me NUTS. They keep sending my query to the Amazon Sellers people who then email me with some rubbish which I can't respond to because I'm not a freaking Amazon Seller and it's fairly obviously nothing to do with Amazon Sellers.
Last supervisor in CS I spoke to seemed to know what he was talking about and agreed it was unauthorised use of my account and he would put it through to their team. Then I get an email from ... Amazon sellers.
Just started another chat and they bailed on me after saying they would send my query to the relevant department, without putting me on to a supervisor as I requested.
Meanwhile some a$$wipe is using my email address as a reply-to on their scams.
But I don't need advice on that unless you have been in the exact same situation and how you resolved it (I know about it because I keep getting emails saying unfortunately the seller you tried to contact is no longer in our system, ref your email to xxxxx "I want you to help me smile" etc.
I have an on-going problem with someone using my email address in Amazon's message centre system to spam sellers. The emails do not come from my account and do not show in message centre.
I have repeatedly had chats and phone conversations with the standard CS people. They are driving me NUTS. They keep sending my query to the Amazon Sellers people who then email me with some rubbish which I can't respond to because I'm not a freaking Amazon Seller and it's fairly obviously nothing to do with Amazon Sellers.
Last supervisor in CS I spoke to seemed to know what he was talking about and agreed it was unauthorised use of my account and he would put it through to their team. Then I get an email from ... Amazon sellers.
Just started another chat and they bailed on me after saying they would send my query to the relevant department, without putting me on to a supervisor as I requested.
Meanwhile some a$$wipe is using my email address as a reply-to on their scams.
But I don't need advice on that unless you have been in the exact same situation and how you resolved it (I know about it because I keep getting emails saying unfortunately the seller you tried to contact is no longer in our system, ref your email to xxxxx "I want you to help me smile" etc.
That's my suggestion, as well. It's a last resort (and that seems like where you are), and it does appear that that email is responsive to issues that have gone unsolved through other channels.
There may not be much they can do, though. This sort of email spoofing is so common and may not have really anything to do with Amazon per se, other than the perpetrator having access to sellers' email addresses somehow. (If I'm understanding the problem correctly.) Is this impacting you other than the bounce-back messages you get? As a seller, I get the occasional bogus email through that system; I flag it as spam and move on. Sometimes it's someone flogging their product to me, and sometimes it's jibberish. Either way, I don't feel that aggrieved. If they weren't using your address, they would be using some other address.... It maybe that your solution is to pick a keyword from those bounce-backs and flag it to sort straight into trash folder or whatever. At least then you won't see them.
posted by thebrokedown at 7:35 AM on May 18, 2018
There may not be much they can do, though. This sort of email spoofing is so common and may not have really anything to do with Amazon per se, other than the perpetrator having access to sellers' email addresses somehow. (If I'm understanding the problem correctly.) Is this impacting you other than the bounce-back messages you get? As a seller, I get the occasional bogus email through that system; I flag it as spam and move on. Sometimes it's someone flogging their product to me, and sometimes it's jibberish. Either way, I don't feel that aggrieved. If they weren't using your address, they would be using some other address.... It maybe that your solution is to pick a keyword from those bounce-backs and flag it to sort straight into trash folder or whatever. At least then you won't see them.
posted by thebrokedown at 7:35 AM on May 18, 2018
Response by poster: Thebrokedown the only issue I have is that this is happening through Amazon's own message centre rather than standard email - I've had my email used for spoofing outside Amazon's system and that's OK (ish) but I was concerned about it being within the system, and realising that loads more people must be getting them and I'm just getting the bounces where the seller had closed. If you say as a seller you get them from time to time, I won't worry so much, thank you.
Thank you to gregr and Juliplease for the links and useful info, too.
posted by LyzzyBee at 9:38 AM on May 18, 2018
Thank you to gregr and Juliplease for the links and useful info, too.
posted by LyzzyBee at 9:38 AM on May 18, 2018
Where are these emails coming from? Do you have a copy of one of the original emails with full headers?
posted by pharm at 1:17 AM on May 19, 2018
posted by pharm at 1:17 AM on May 19, 2018
I gave this a little more thought, and it occurred to me that whenever I get emails as a seller, legit or not, these always show up as a long string of numbers and letters, like so:
b9j0yy74t9xbg0l@marketplace.amazon.com, rather than as a person's name@amazon or Gmail or what-have-you. So, though I can reply, I never see anything that looks like a normal email address in my in-box. Maybe this is enlightening or reassuring to you in some way?
posted by thebrokedown at 7:05 AM on May 19, 2018
b9j0yy74t9xbg0l@marketplace.amazon.com, rather than as a person's name@amazon or Gmail or what-have-you. So, though I can reply, I never see anything that looks like a normal email address in my in-box. Maybe this is enlightening or reassuring to you in some way?
posted by thebrokedown at 7:05 AM on May 19, 2018
They keep sending my query to the Amazon Sellers people who then email me with some rubbish which I can't respond to because I'm not a freaking Amazon Seller and it's fairly obviously nothing to do with Amazon Sellers.
Another angle that might work is if you actually create a profile to be an Amazon Seller - as long as it is free - but just never sell anything. Then you could at least respond to the rubbish.
posted by soelo at 12:42 PM on May 19, 2018
Another angle that might work is if you actually create a profile to be an Amazon Seller - as long as it is free - but just never sell anything. Then you could at least respond to the rubbish.
posted by soelo at 12:42 PM on May 19, 2018
Response by poster: - Pharm: the emails come via my Amazon Message Centre account so the headers show it coming from there, the full message is in the Amazon Message Centre where you can't see such detail.
- Soelo - ha - if only. I have a half-completed profile there from years ago. it tells me I must go through phone verification. When i try to do so, I get told it can't be completed and I should use the "SMS process". There is no discernible SMS process anywhere in that system!
- Everyone - I have had another email from Seller Central telling me they need further info (that I am unable to give them because of the above) so I have forwarded it to the jeff address and keeping fingers crossed!
posted by LyzzyBee at 6:06 AM on May 21, 2018
- Soelo - ha - if only. I have a half-completed profile there from years ago. it tells me I must go through phone verification. When i try to do so, I get told it can't be completed and I should use the "SMS process". There is no discernible SMS process anywhere in that system!
- Everyone - I have had another email from Seller Central telling me they need further info (that I am unable to give them because of the above) so I have forwarded it to the jeff address and keeping fingers crossed!
posted by LyzzyBee at 6:06 AM on May 21, 2018
Response by poster: Just to update everyone, I emailed Jeff and while I got no reply, I have also had none of the bounce emails for 5 days. Fingers crossed ...
posted by LyzzyBee at 10:22 AM on May 26, 2018 [1 favorite]
posted by LyzzyBee at 10:22 AM on May 26, 2018 [1 favorite]
Response by poster: ... and I have still had no emails, the longest yet. I think Jeff sorted it!
posted by LyzzyBee at 2:56 AM on May 30, 2018 [1 favorite]
posted by LyzzyBee at 2:56 AM on May 30, 2018 [1 favorite]
This thread is closed to new comments.
Looks like the mail there actually gets read. Maybe not by Jeff himself but by someone.
posted by gregr at 7:18 AM on May 18, 2018 [1 favorite]