InDesign reinstall won't work - why?

February 6, 2006 9:28 PM

I recently installed Adobe InDesign CS2, and then had to uninstall it. When I tried to install it a second time, I get the message that I have to "personalize" my software (meaning put in the serial number again). The problem is it never works. All Adobe's help site says is that I have different language versions installed, but I don't. I've cleaned the registry (as far as I know) and searched for any remaining files but to no luck. How do I get it to work again?
posted by Hall to computers & internet (3 comments total)

Is there anything in:

C:\Documents and Settings\[username]\Application Data\Adobe

If so, delete it and try reinstalling.
posted by null terminated at 9:55 PM on February 6, 2006

I would wager that your serial number no longer works, since you used it once already. This happened to me when my hard drive crashed. At that point, the only thing I could do was call them directly. And actually it was easy and quick, and they were nice and polite, which was refreshing.
posted by visual mechanic at 4:10 AM on February 7, 2006

Echoing visual mechanic, this is exactly the sort of thing that Adobe tech support can and should help you with if you've got a legit copy of the software.
posted by Good Brain at 8:49 AM on February 7, 2006