I'm moving, how should I handle my Comcast/Xfinity TV/internet service?
August 22, 2014 11:43 AM Subscribe
I'm moving. I want to keep using Comcast/Xfinity for TV/internet but I want to save money and/or upgrade my service. How do I do this?
So, I'm a basically satisfied customer of Comcast/Xfinity for cable TV and internet access. I am very happy with both services. I'm moving within the same zip code and I'm pretty confident I want to stick with them. The problem is the price -- my introductory pricing ran out years ago and now I'm paying something like $240/month, and that's not with the broadest set of channels or with the fastest internet they offer, AFAIK.
Is there some way I can take advantage of the move to upgrade my services and/or to get one of the new customer packages which look to be at least 50% cheaper?
The existing account is in my wife's name -- should I try to cancel the existing service and get new service in the new place in my own name?
Should I call and speak with one of their dedicated "Move Specialists" and try to negotiate some kind of deal? Would it be better to chat online with one of their reps?
Should I just give up and transfer the existing service as is? How do I do this?
Potential complication is that they currently consider the house we're moving to to be a "Business Address" because the current owner set it up that way...
Thanks for any help!