CableCard needed. Difficulty: Comcast
January 24, 2014 8:58 PM Subscribe
So, through a series of unfortunate events we've made the switch to Comcast for tv & internet. In conjunction with the switch, we got a new Tivo Roamio. In order to make it work, we need a CableCard. How can I get one as painlessly as possible?
posted by kyleg to Technology (9 answers total) 1 user marked this as a favorite
The first time I called, I was told the local (30+ minutes away) office would have cards, but they were closed for the holidays so they would mail me one to install myself. After three weeks I called for an update and was told nothing was sent, nor would it be. Since then, I've spent hours on the phone and have been given all manner of conflicting information, always including one or more of the following: I can only pick one up at the local service center, I must have it professionally installed and pay for a tech visit, and finally that in some markets or situations they can be mailed. One especially clueless rep even told me I could purchase one at Best Buy. After being told last weekend that one would be shipped to me from the dedicated CableCard team, I called today for an update only to be told that I had been misled again. Has anyone has success actually getting Comcast to provide a CableCard?