How Do I Deal With a Distracting Employee in Retail?
July 21, 2014 11:54 AM Subscribe
I have recently been hired as a product development manager in a new boutique retail chain. Another manager-level employee was hired around the same time as I was, and so far has been challenging to work with.
Seeking advice on best practices before this turns into a Pamplona Bull Run on the floor.
posted by Lipstick Thespian to Human Relations (6 answers total) 1 user marked this as a favorite
So far I've seen this happen:
- this person steps on my sales routinely every shift without proper product knowledge or any introduction to the client. Simply enters our conversation and tries to undermine or steer the attention away from what we were discussing.
- refuses to train on the product lines, and has repeatedly said "I know all I need to know about it - thanks" But has not even enough knowledge to be able to locate or pronounce the product names.
I don't want to get into a contest of wills, but this person refuses to communicate or acknowledge my product knowledge on the floor (which was why I hired - to train the staff, develop the lines and visuals, etc.) and acts as if they are my supervisor rather than a peer.
Any advice is welcome - I know we should have a sit-down about it, just need advice on how to do this appropriately without escalating an already fractious situation.