Please help me get out of customer service.
February 8, 2014 3:20 PM Subscribe
I'm twenty-six years old, a university graduate (humanities), and have been working in the same business-to-business customer service job for two years now. It was supposed to be a temporary thing while I figured out what I was doing with my life but I'm still here and I still have no clue, EXCEPT that I've discovered that I hate customers, I hate doing administrative support, I can't stand doing rote work and data entry and in addition to being embarrassed about my job, the work itself is making me thoroughly miserable. It is better paid and less soul-crushing than most customer service jobs, and we have considerably more autonomy than I am led to understood most other customer service positions have, but it's still a grind. I don't see any possibility for upward mobility at my current company and I want out. Please help me get a career.
posted by sea change to Work & Money (8 answers total) 9 users marked this as a favorite
Currently I am working on an undergraduate management certificate and ideally will start a master's degree within the next 3-4 years. In the meantime, however, I would desperately like a new job within the next 3-6 months and some advice would be appreciated.
Things that I have done in the past (but not professionally) that I've enjoyed have included running workshops; organizing cultural events, parties, and concerts; and student organizing. I am ok with MS office, especially excel/word, but don't have many other computer skills.
I don't need my job to be the single most satisfying thing of my life, but it would be nice if I didn't have to be embarrassed when I mention it to new people, if I could make enough money to buy a condo one day, and if it required at least some kind of mental challenge and the barest amount of novelty/stimulation.
Given the above information:
1a) What kind of jobs should I be looking for that will see these skills as an asset, but will actually PAY WELL and offer opportunities for advancement? (For comparison, I currently make $32k/year)
1b) How do I avoid being pigeonholed as a call center drone/admin assistant?
2) What kind of skills should I be working on upgrading and how can I navigate the fact that I learned these skills independently and have never used them professionally?
Any help would be very much appreciated. Thank you!