PDF form checkboxes go blank when emailed. Why?
December 27, 2013 3:53 PM Subscribe
Updated a PDF form for a client. Now, checkboxes go blank when the form is emailed or saved. Why?
posted by Thorzdad to Computers & Internet (6 answers total) 1 user marked this as a favorite
I recently created an updated PDF form for a client. The form is a page full of text fields and checkboxes.
The form works as planned on my end. I tested it in Preview and Reader. I can fill-in the text fields and check the boxes. The form emails complete from both Preview and Reader. And I can also save the completed form.
However, when my client tests the form, she can fill-in the form, but when she tries to email it from either Preview or Reader the checkboxes revert to their unchecked state. The text fields remain filled-in. The same happens when she saves the completed form.
I created the base form using Illustrator CS5, and added the text fields and checkboxes using Acrobat 9 Pro. I'm running Mac OSX 10.6.8. My client is on OSX 10.7. However, I tested the form on my wife's MacBook also running 10.7 and the form worked as intended. My client told me tonight that one of her customers used the new form and it went blank for them, too. I don't know what OS or software they were using.
Has anyone encountered an issue like this? I'm stumped as to where to begin. The previous form this one replaced worked perfectly, and I made it using the same setup.