So my annual review will be coming up in a few months. My job title is "Software Support Engineer." I'm making something in the 30-40k range, which is a good amount for someone with as little experience as I've got (I just started in IT about 2 years ago.) Prepping for my annual review, I bought one of those Salary.com employer salary survey reports. Median pay listed for a "
My company sells a software product to warehouses and distribution centers around the country. We maintain a database, our software, and various kinds of mobile electronics at each customer site.
I'm entry-level, but I've absorbed a hefty amount of .NET and SQL knowledge in a year. I work 45-50 hours a week, including occasional on-call cases. Most of my time is spent dealing with issues with legacy code. I spend about 20% of my time on the phone with customers, 60% delving into code and sprocs looking for bugs, and about 20% creating, testing, and/or deploying bugfixes.
In my second year, now that I know what I'm doing, I'll be coding minor product enhancements for existing customers (adding a button, adding a dropdown menu, etc.), as well as fixing bugs. I might get to code more complex enhancements over the coming months as my skills improve.
The escalation path for issues goes me - developer, or me - support manager - developer. No support tiers. I code most bugfixes for my cases myself.
Once again, for reference: Software Support Engineer I
. That sounds like me. But maybe I'm a "Technical Support Representative II
". It's a 25 thousand dollar difference and I'm wondering why that is, and which salary is more applicable to me, given that the job descriptions are so similar.
I don't expect a $25,000 raise or anything crazy, but I don't feel very good about going into this review and getting a 6% raise if I'm paid way below the industry average.