Shipping fees refund: what is reasonable?
December 5, 2013 7:34 AM Subscribe
An Amazon.com seller failed to deliver on time, and is now quibbling about refunding shipping costs. Am I being unreasonable?
posted by ohcanireally to Shopping (17 answers total)
On Nov 23 I placed an order to a third-party seller through Amazon for two post-surgical garments and paid the items cost plus an additional $38.54 for two-day UPS shipping. Taking into account the holiday and the company’s processing time, Amazon’s estimated delivery was Nov 27-29. But UPS tracking info indicates the actual shipping date was Nov 29, and the garments were not delivered until Dec 3.
I will use the garments, even though I had to buy more expensive ones locally in the interim. Following Amazon’s directions, I contacted the seller and requested a refund of the shipping fees.
The seller has replied saying they would refund $30 dollars only, as the remaining $8.54 would have been normal shipping fees. This in itself is not accurate, as regular shipping for the order would have been only $6.91 (and fueling my opinion that they’re generally not trustworthy). But I feel if I bring that up, I will essentially be agreeing with their position that I owe them for some shipping, abysmal as it was.
If other mefites agree with the seller’s logic, I will accept that my sense of entitlement to a refund of the full shipping fees is misplaced and probably due to my irritation and dissatisfaction. But if the consensus is that I am due the entire shipping fee, I will escalate the matter and file an Amazon A-Z Guarantee claim.