Forcing a refund via MasterCard rather then shop.
August 14, 2011 2:22 AM Subscribe
I bought a pair of glasses and the lenses have been very poorly fitted, if the opticians give me hassle, is it possible to get MasterCard to force them to refund me?
posted by Static Vagabond to Work & Money (9 answers total) 3 users marked this as a favorite
I just bought a fantastic pair of prescription half-rimmed glasses, but over the course of the evening the 'fishing-line' banding keeps slipping and the lenses then come loose. Upon further inspection, it looks like either the lenses were cut badly, because there isn't a ridge at the edges for the fishing line to catch, or they are just the wrong lens for the frame.
After a quick search about this particular optician, it seems they have some bad reviews for customer service. So I expect some friction when I go back tomorrow to ask for a fix or refund. Unfortunately because I'm actually on holiday, if they can't fix it by end of day Monday, it'll have to be a refund.
My current plan is to take some careful photos of the glasses showing the problems, contacting MasterCard to see if they'll reverse the charges if the opticians refuse a fix/refund. Then visiting the opticians and show them the problem, and if they do refuse to help, leave the glasses with them (even if that means leaving them on a counter and walking out) and beginning the chargeback procedure.
I think that's fair, but I've never disputed or asked for a reversal before, so do you think that is something that my bank/MasterCard will go along with, or am I looking at a big headache?
Also, can anyone suggest a great opticians in manhattan NYC?