It's like the dark ages here....
September 2, 2013 5:50 PM Subscribe
Forgive the crappy typing as I'm doing this on my phone. 2 days ago the transformer in front of our house was struck by lightening. We were without power for a day (which really sucks since we're on a well so without power we have no pump to get water). Anyway power restored but then I notice no router. The router got fried by the lightening and so I call Verizon fios and talk to dude who tells me that the earliest they can send someone out, because its not just router that fried but apparently the main thing to our house as well, is September 10th. I'm pretty pissed and frustrated. I get that it's not their fault and it might be restored earlier but come on, 8 days? Do I have any recourse? Like not paying for 8 days I have no service? I'm thinking of switching but we've only got 2 ISP's in our area, Cox and Verizon. Even the Verizon customer service guy was apologizing and saying that they are short staffed etc. Do I call every day? What's the best way to deal with this. Needless to say right now I'm thinking Verizon sucks in the worst way.
posted by lasamana to computers & internet (9 answers total)