Is this a normal work setting?
June 13, 2013 11:45 AM Subscribe
I'm trying to figure out if I should be more agressively searching for a new job or if I would just be jumping into the same situation at a different company.
posted by WeekendJen to Work & Money (8 answers total) 2 users marked this as a favorite
I have been with my current employer for 5 years. It is my second "real job" after graduating with a BA in English in 2007. For my first 3 years at the company, I was a customer service rep dedicated to a single large customer, where I worked remotely at the customer's location providing customer support and light sales (warm leads for different branches of our company). I then moved into a position of customer support primarily for out retail customers (company has both b2b and direct sales) in the regional office because it was much closer to my house and I thought it would broaden my exposure to move into a better job. This position had become available because a different regional office was closing and being condensed into my local regional office.
When I started the new position, all of the office staff were firefighting for 10 months straight due to a high volume of delivery issues resulting from the consilidation and the contracted use of inefficient delivery vendors.AFter the initial 10 months, we were still "behind the 8 ball", but were able to bring back some record keeping and reporting tasks that had been ignored while firefighting.
After another 10 months or so at that level of existance, things finally cleared up and we were working current on all issues and able to bring back things that had been completely ignored for a long time, such as process improvements, cross training for vacation backups, and work on projects with a more long term scale, such as creating reference databases to help employees. Things went this way for about 2.5 months and it was great. I actually felt like I was contributing something valuable and using my brain rather than being an automated dummy issuing credits and sending scripted emails and filing freight claims and other such tedious grunt work all day.
And then 50% of the office personnell got laid off. Prior to this my load of tedious grunt work had been lightened as I'd been assigned more reseach based tasks and "interesting" work. Now in addition to the interesting work I've been handling, I'm getting the tedious grunt work of 2 (full time) laid off employees back, plus splitting work of a person with a higher title and payscale than me (important things such as managing payroll). Oh yea, I've also been working my old job remotely at the customer's site 2 days a week to cover fo rthe person they hired to replace me while they are on disability recovering from serious health issues (this leave me unable to access a lot of the shared databases needed to perform my regular work on the 2 days I am not in my regular office). I've been covering for this person since January, and their position was a full time position.
I feel completely overloaded with work and do not see a way for everything to get done. I am not allowed overtime, but sometimes find myself addressing emails at home anyway just to not hit my head on my desk at work. I make about 16 an hour in Philadelphia and since I've been there for 5 years i get 21 sick / vacation days. I'm afraid my customer service experience will be difficult to twist into something grand enough for a significant pay increase and I do not want to take a new job only to make the same amount, have no vacation time, and end up in a similar situation. Does this work scenario seem normal or should I be searching for greener pastures?