What is the legality for a web site to make credit transactions?
June 9, 2013 1:01 AM Subscribe
In order for any web site to charge one for services or goods, in this case services, what are they legally required to record and produce? I'm having a little trouble wording my exact question so maybe this will help.
The web site in question provides phone service for inmates in correctional facilities and in order for one to receive calls from a loved one in the correctional facility you have to set up an account and attach a phone number to it while loading money for the overpriced service... $5 for 15mins. The company charged me a fee of $5 every time I was to load money on the account which did not show the rate for a call per min and also charged me numerous unknown fees. I could not tell why or how much I was charged which was made worse by their not being a way to track credits and charges to the account. When I contacted customer support they also could not account for the charges and would not refund them, refused to refund my visa purchase, and claims to have no way of producing charges and credits to my account. Their customer service is no help and I'm not sure how to handle the situation.
posted by isopropyl to Law & Government (4 answers total)
I want to know if a web site is allowed to make such charges and if they are required in anyway to record them and/or produce some type of receipt to me.
Last transaction that occurred which include the seconded fee was the final closing of the account which after 2 weeks refunded $13.33 back onto my visa. This transaction is critical because it was erroneous to start. My last credit to the web site was on accident but started as $28 being taking of my VISA and $19 showing up on my account (a fee of $5 was stated prior to crediting but only $5) and then after requesting a full receipt and closing my account I received no receipt and only a portion of my credit.
What can I do to get my money back/ a list of credits and charges(receipt)/ report the site to authorities for the misuse of my credit/identity info?