Need to set up best-practices for Help Desk/NOC Monitoring team
March 11, 2013 7:11 AM Subscribe
I will be managing a remote Indian Infrastructure Support Help Desk. Not a call center, but we'll be handling all Tier I issues for Desktop and NOC operations for a major US client. I'm trying to come up with a document to detail the *"best practices" for connecting to their network*.
posted by PetiePal to Technology (1 answer total)
So far I've come up with:
* Only connect from within our company's office network where sufficient firewalls and tunnels exist
* Do not use external, public or unprotected home networks.
* Only using the approved Cisco VPN software to gain access to the company's network
What are some other things you can suggest that would be good best practices? We will have access to sensitive routers and switches as well that have the capacity to take down critical parts of the company.