Warranty providers show earlier purchase dates for Amazon electronics?
February 27, 2013 2:48 PM Subscribe
I've had this problem twice now: I purchase an electronic item from Amazon and when I call in for service under warranty, I'm told that their records show a different, much earlier purchase date.
posted by ziggly to Shopping (11 answers total)
This happened with a major repair for a trivial machine (tiny Cuisinart food processor) and a minor repair for a major machine (Macbook Air.) In the case of the food processor, they told me I was actually out of warranty because they showed a purchase date that was at least several months before the date I actually bought the thing. I wound up forwarding an email receipt from Amazon and that seemingly worked out.
In the other case I bought a 2011 Macbook air new on Amazon last year in October 2012. The battery life showed 96% on its first run out of the box, which was strange because it also showed 0 charging cycles, but I assumed that just meant it had been lying in a box since 2011 or so and had deteriorated a bit. (I ran the CoconutID program and it says the computer was actually built in April 2012.) Then I took it in to an Apple store recently for a minor repair, and they took care of it, but the email receipt from Apple I says that the purchase date for this serial number is June 1 2012! I am going to call Apple shortly to ask what I can do about updating the warranty. Mostly I am alarmed that this has been a pattern and if the items I think I'm buying new are actually refurbished or slightly used returns. Amazon already has a pretty robust open box sale section, so I'm surprised if that would be the case.
I did try emailing Amazon's customer service after the food processor incident and got no reply. Now I am just befuddled. I am wondering if anyone has any explanation or would know about any tipoffs in the product listings (again, both items were billed as new and sold by Amazon, not some shady-sounding third-party retailer).